TERMS AND CONDITIONS

These general terms and conditions govern the rights and obligations of the parties arising from the purchase contract concluded between the seller and the buyer, the purchase and sale of goods on the website www.gelavit.sk. The vendor and operator means the company Gelavit s. r. o., Bratislava-Petržalka 851 01 8, 372 old street, Borough, registration number: 2120117241 VAT NUMBER: 48 288 691, tins, SK212011724. Company reg.: OR OS Bratislava I, Dept. Ltd., no. (B) Buyer means the person 106031/., who sent an electronic order on the page www.gelavit.sk.

The contract, under which the sale of the goods by the seller to the buyer is being implemented is based on the completion of the electronic order form on the site www.gelavit.sk. Detailed instructions on how to proceed when ordering goods, please visit the How to order page.

In the event that goods ordered are in stock, we’ll be shipped no later than the next working day after receipt of order. Otherwise, you will be immediately informed about the estimated replacement date of delivery of the goods. In order to 12:00 the items usually ship on the same day.

In the event that it is not established otherwise, we send the goods by courier or by mail in Slovakia the Slovak. Shipments are usually delivered the next working day after posting. Prices for postage in Slovakia is 3,5 €.

If the buyer has chosen the method of service delivery and shipment of arbitrary reasons does not assume the obligation to deliver the goods, it shall be deemed to have been fulfilled. At the same time, we are entitled to withdraw from the contract and demand compensation from the customer, the costs associated with returning the goods (the goods back to us). Re delivery order is possible only by mutual agreement.

The warranty period is set at a minimum of 24 months from the date of conclusion of the contract or from the top enclosed by date of the goods and shall run from the date of receipt of the goods by the buyer.

 

The seller is liable to the customer for:

– the supply of goods so as not to corrupt

– the supply of goods in such quantities and range, in which it was stated on the order

– attached  tax receipt, if the customer not otherwise

 

The seller shall not be responsible for:

– delayed delivery of goods caused by postman (mail, courier)

– delayed delivery of the goods due to the incorrect recipient address indicated

– damage caused by postman (mail, courier); visibly damaged (damaged packaging package, etc.) do not pick up!

The items that you have purchased on the www.gelavit.sk it is possible for any reason return it within 14 business days of receipt of the goods in accordance with the ust. section 7 of Act 102/2014 Coll. Of the Treaty it is possible to withdraw only a proven way in writing (in the form of letter or in the form of registration on another durable medium (email)). To withdraw from the contract, you can use the form available on our website.

 

Goods to which the withdrawal is to apply it is necessary after the previous agreement sent to the address of the controller, no later than 14 days after the termination of the agreement. Please do not send us the goods on delivery cash. Attach to the box copy of the tax receipt, which we have sent you with the item. The costs associated with returning the goods shall be borne by the customer.

 

The purchase price of the goods, we will refund within 14 days of the account which you have mentioned, if we have otherwise (for example, a voucher for the purchase of the www.gelavit.sk). The withdrawal will be refunded the cost of delivery of the goods in the ordinary course of the cheapest value delivery. In the case of wrongful termination, you will be refunded the goods at your expense.

 

In accordance with the ust. section 7 (1). 6 of Act No. 102/2014 Coll., the customer can withdraw from the contract, the object of which is the sale of goods which are subject to rapid decrease in quality:

• or perish sale of goods concluded in protective cover, which is not appropriate to return for reasons of health
• or from the hygienic reasons and the protective packaging has been tampered with after delivery

Incompleteness of or damage to goods must be notified within 24 hours of receipt by e-mail or by phone. Later complaints or mechanical damage may not be recognised of the product.

If you want to claim the goods, please contact us in advance. The claimed goods (the best agreement with the US) please send us for review. We recommend that you send the goods as a package by registered letter. Please do not send us the goods cash on delivery. To attach a copy of the tax document (invoice), we sent you with the item, a copy of counterfoil from the delivery service and a short cover letter with a description of the complaint.

 

Upon receipt of the goods claimed, we’ll contact you by e-mail or by telephone and we will work with you to quickly resolve the issue: when a recognised complaint will be exchanged for a piece of the claimed goods piece, or another of your choice (within the value of the allegedly defective goods) or we will refund the money. Claim will be processed as soon as possible, but not later than 30 days after receipt of the goods claimed. You will be informed of the outcome of the complaint immediately after the claim procedure by e-mail or by phone.

If you have any questions you can contact us by email or by telephone to the e-mail addresses and phone numbers provided in the CONTACT section. Our working hours are Monday to Friday, 8:00-16:00. By email to communicate often, even outside working hours.

When you register, you can choose whether you want to receive regular information on offers, discounts and news in our assortment. Your email address and we will inform you about the processing of your order, availability and unavailability of the products. All registered customers can irregularly (up to several times a year) send critical business information related to the operation of our Internet shop. If our email to annoy you, please send us an email to  info@gelavit.sk.

The processing of the order, it is necessary to process information about the buyer, which are in the nature of personal data within the meaning of Act No. 122/2013 Coll., on the protection of personal data. The buyer gives the seller your consent to the collection and processing of such personal data for the purposes of compliance with the subject matter of the contract and the closed until his written statements of disagreement with this treatment.

 

The buyer has the right to access their personal data and the right to correct them, including other legal rights to this data. The seller declares that all personal data is confidential and will only be used to undertake the performance of the contract with the buyer, will not otherwise be published, given to a third party, with the exception of the security of the distribution of goods, payment processing and accounting.

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